Topic outline

  • General

    Work Effectively in the Community Sector

    (CHCCS411A)

  • Welcome

    Welcome and congratulations, you are now enrolled in the online delivery of Work Effectively in the Community Sector. This unit is intended to be completed independently and at your own pace. Please ensure that you complete all the required activities and presentations.

    This unit of competency describes the skills and knowledge required to work effectively in a community work or service delivery setting with communities, clients, carers, staff, visitors, suppliers and others to meet established work requirements.

    On completion of this unit you will be expexted to:

    • work ethically
    • communicate effectively in a community work or service delivery setting
    • work effectively within the community services systems
    • demonstrate commitment to relevant values and philosophy underpinning work in the sector
    • maintaining appropriate work standards
    • take responsiblity for personal skills development
    • reflect on own practice
  • Introduction to Community Service Industry

    money tree

    In this learning topic we will be exploring what is the Community Services Industry (CSI). In particular we will be looking at the structure of the industry and who our target groups are. We will be looking at the roles of various organisations and how we can show respect for workers from different sector. We will also look briefly at current issues facing people and the sector. The CSI can appear very large and complicated, even to workers.

    Think about the following questions:

    • If you or a family member needed help, would you know where to go?
    • How do most people find out about the services that are available to them?

    The issues these questions raise show the need for workers to have an understanding of the CSI and how to work effectively within the community services system.

     

    Info Please start by reviewing the information in this topic by clicking on the sessions below.